TM Home Prepaid

What is Home Prepaid?

A prepaid fixed line pay-as-you-use service without monthly rental and bill.
Since there is no bill, all call usages is being deducted from Home Prepaid account value and customer has to reload/top-up his/her Home Prepaid account by using iTalk card to enjoy making calls without interruption.

To suit different needs, Home Prepaid service is available in 2 types – Home Prepaid SINGLE and Home Prepaid PLUS (but Home Prepaid Plus is no longer available for New Application starting from 24 December 2008)

Home Prepaid SINGLE
A prepaid fixed line service with a single Home Prepaid account that is shared among other individuals in the house.

The service allows you to make calls simply by lifting the handset of your telephone without the need of entering 12 digit account number or PIN (except for first time use, the user MUST enter the 12 digit account number for activation of the Home Prepaid SINGLE account).

Upon the date of activation, the user is able to make calls with subject to the validity period and account value of the Home Prepaid account before the account become de-active.

To avoid interruption to the service and inability to make calls, the user has to reload/top-up his/her account by using iTalk card.

Home Prepaid PLUS

A prepaid fixed line service with 1 Principal account and with a maximum of 8 supplementary accounts (1+8).

Each individuals (Principal and Supplementary account holders) use his/her own account number and pays for their own call charges. No more hassle as to who should settle the monthly phone bills.

To reduce the hassle of entering 12 digit account number every time for making call, the principal account holder has the option to set up an abbreviated account number (from 1 to 9) for each Principal and Supplementary accounts via Interactive Voice Response (IVR/voice prompt) from the Home Prepaid line.

However, for extra security and privacy, when the abbreviated account number has been set up, a PIN (the last 4 digits account number) MUST be enter before making call.

*Notes – please remember, Home Prepaid PLUS is no longer available for New Application
Home Prepaid Low ECP
Home Prepaid Low ECP package will be launched on 7th June 2009.

The objective of introducing the new package is to promote and increase NEW customers (NI) in Low ECP areas defined by Consumer Sales (CS).

Product characteristics and mechanism is the same to the current Home Prepaid package

The difference is this new package is targeted for customers in Low ECP areas for New Installation.

Features

• Available in RM30 Home Prepaid SINGLE starter pack
• Reloadable via iTalk card in RM10, RM20, RM30 and RM50 denomination
• Reloadable from the Home Prepaid telephone line OR from other telephone by dialing 1800-88-1088
• Options to reload the Home Prepaid account either on total value or partial value of the iTalk card.
• Account balance and expiry date announcement before making call
• 4 different languages (English, Bahasa Malaysia, Mandarin and Tamil) to customize your preferred Interactive Voice response

Benefits

• No monthly fee
• No monthly phone bill (However, if there is Reverse Charge/Collect Call via Malaysia Direct or domestic operator to the Home Prepaid fixed line number, the call will be charge and it is the responsibility of the registered owner [SINGLE] or the principal account holder [PLUS] to settle the bill).
• Direct access to Interactive Voice Response (IVR) when lifting up the handset without the need of entering the access number
• Only pay for the calls you make where the credit will be deducted from iTalk card
• Can be use as a iTalk card when calling from other phones (at your friend’s home by dialing 1800-87-3636)
• Call to Emergency number or TM Contact Center 100 although the Home Prepaid account is expired or zero value.

Call Matrix

Type of Calls	Allowed	Barred
Local, STD and IDD	Allowed
Dial-up Internet 1515	Allowed
Dial-up Internet 1511 & 1525		Barred
EZnet (1315)	Allowed
Streamyx (Selected Packages Only)	Allowed
Malaysia Direct (from overseas)	Allowed
Freephone 1800 88 and 1300 88 only	Allowed
600 premium services	Allowed
Mass Calling	Allowed
TM Contact Centre – 100	Allowed
Emergency Number - 999,991,994	Allowed
TNB 15454	Allowed
MyVoice and 101		Barred
Directory– 103	Allowed

Home Prepaid Single Service Menu
Menu 1 - Make call

Normal call

Emergency call

Call to TM Card Service Centre

Menu 2 – To Check Balance
To check Home Prepaid Single Account balance

Menu 3 – Reload Account

To reload Home Prepaid Single Account

Menu 4 – Change Preferred Language

Menu 5 – To Register Abbreviated Account Number

To register abbreviated Account Number

Home Prepaid PLUS Service Menu
Menu 1 - To make call
Normal call

Emergency call

Call to TM Card Service Centre

Menu 2 – To Check Balance

To check Home Prepaid PLUS balance

Menu 3 – To Reload Account

To reload Home Prepaid PLUS Account

Menu 4 – To Change Preferred Language

To change preferred language

Menu 5 – To Register Abbreviated Account Number
To register abbreviated Account Number

Menu 6 – To Add Supplementary Account

How to add supplementary account?

* Add Supplementary Account rules:
Only Principal account is allowed to add or delete Supplementary Account
The deleted Supplementary Account is not allowed to be added to other Principal Account

Additional Information

1. Reload Account from other telephone
a) Home Prepaid Single

b) Home Prepaid PLUS

2. Use Home Prepaid Account starter pack as normal Ring Ring Card or iTalk
Home Prepaid starter pack can be used as a normal Ring Ring Card or iTalk by using other telephone

a) Ring Ring Card
Calling from registered telephone number (if the telephone number has been registered with Ring Ring Card.

Calling from unregistered telephone

b) iTalk

Calling from registered telephone number (if the telephone numberhas been registered with iTalk)

Calling from Unregistered telephone

3. Reload Rules

· 2 reloads per call

· 4 reloads per day

· Maximum value allowed per account is RM1000 at any one time

· Partial reload in RM5 increment e.g.: RM10, RM15, RM20

4. Validity Period

Total Reload by Face Value

Reload Value	Validity Period
RM10.00	10 days
RM20.00	30 days
RM30.00	40 days
RM50.00	90 days

Total Reload by Card Balance

Reload Value	Validity Period
RM0.01 – RM4.99	5 days
RM5.00 – RM19.99	10 days
RM20.00 – RM29.99	30 days
RM30.00 – RM49.99	40 days
RM50.00 – RM99.99	90 days
RM100.00 and above	120 days

Partial Reload

Reload Value	Validity Period
RM5.00 – RM15.00	10 days
RM20.00 – RM25.00	30 days
RM30.00 – RM45.00	40 days
RM50.00 – RM95.00	90 days
RM100 and above	120 days

Sharing Information.tq